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Continue ShoppingShipping policy
The shipping cost will be calculated based on the weight. But here is a cheat sheet for the average shipping cost.
Orders over $60.00 - Free Shipping (continental U.S. only.)
1 small item:
Shipping $8.00
Shipping $8.00
1 regular sized item + 1 small item:
Shipping $12.00
Shipping $12.00
2 regular sized + more items:
Shipping $15.00
The orders will usually be shipped within 2 business days and normally takes around 3~5 business days to get delivered.
***Please note that buyers are responsible for any customs fees that may be incurred during the shipping process from the United States to Canada***
Lost or Stolen Packages / Marked as Delivered
If your order is marked as "delivered" by the carrier but you did not receive it, please contact us within 7 days of the delivery date.
To help us investigate and assist you, we kindly ask that you:
If your order is marked as "delivered" by the carrier but you did not receive it, please contact us within 7 days of the delivery date.
To help us investigate and assist you, we kindly ask that you:
- Confirm the shipping address provided with your order
- Check with household members, neighbors, or building management
- File a missing mail claim with USPS: Missing Mail - USPS
- Provide written confirmation (such as a claim reference number or USPS investigation result)
Once this information is received, we may offer a one-time reshipment of your order if the items are still in stock.
Please note, we are unable to issue refunds for orders that are confirmed delivered by the carrier.
We appreciate your understanding and are here to help make this right as best we can.
Please note, we are unable to issue refunds for orders that are confirmed delivered by the carrier.
We appreciate your understanding and are here to help make this right as best we can.